Lauren Bell
Marketing & Communication Manager
Multi-Media Content Creator
Based in Grand Junction, CO and Richmond, VA
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INTERNAL COMMUNICATIONS
Internal Wikis
I've overseen and produced two internal wikis
and contributed to the documentation at each company I've worked for.
Produced:
- Mount Evans Marketing Hub
- Faction Inc. Marketing Section
I have a strong understanding of information architecture principles, and structuring content in a logical and intuitive manner. My process involves creating hierarchies, taxonomies, and navigation pathways, like internal linking, that allow for easy discovery and retrieval of information by team members.
Internal Training
Company: TBL Networks
Role: Customer Experience Practice Lead
Project: New Subscription Service Launch
While at TBL Networks, a new tiered subscription service, Limelight Subscribe, was created. I was tasked with creating training and documentation for the new service.
How I did it:
Needs Assessment: I identified the specific training requirements for each employee role.
Content Creation: I developed a series of training videos and guides covering various aspects of the tiered subscription service, like system access to the right.
LMS Update: I uploaded the content I produced into SalesForce's MyTrailhead and created quizzes for each module.
